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Questions? Call us: 980 or 79790101
 
Eswatini Mobile
Eswatini Mobile
  • shop
  • Products
    • No Frills Contracts
    • Prepaid
      • Data Bundles
      • Voice Bundles
      • Prepaid Plans
    • Postpaid
      • Packages with Devices
      • SIM Only Packages
      • Wireless Combos
      • Data Plans
      • Contract Termination
  • Services
    • Roaming
    • Mapha
    • e-Mali
      • About e-Mali
      • e-Mali Loans
      • Merchant Store Location
      • Pricing
      • Agents
    • VELA
    • Airtime Plus
  • Tariffs
    • Pay As You Go
    • International Calls
  • About Us
    • Vacancy
    • Our Team
    • Media
    • Privacy Policy
    • Tender Notices
    • Contact Us
  • Payments
    • Buy Prepaid
    • Pay Contract
    • Load e-Mali
  • Coverage

MyESM Application FAQ’s

HomeMyESM Application FAQ’s

FAQ’s

How do I download MyESM?

You can download MyESM from google play store. Simply open Google Play Store, search for MyESM app which can be easily spotted with the Eswatini Mobile logo and download to start using your app.
mple Description

How do I register on MyESM app?

Once you have successfully downloaded and installed your app on your phone, you can click on it to open and the first page you will land on our sign in page and follow the following steps:
1. Sign in using your MSISDN/Mobile number, beginning with 26879xxx
2. A verification code will be sent to the mobile number you used to sign-in via SMS, enter the code on the provided space.
3. Create a 4-digit PIN of your choice that you will use for every time you login to your app.

Can I use MyESM on two devices?

You can only use one account on one device. If you have a dual sim phone, please note that you will have to choose one number to verify your MyESM account.

How do I check my balances on MyESM?

Your airtime balance will always be displayed on your dashboard upon logging in, use the side arrows for navigation to see other balances like voice bundles and SMS. Data balance is always displayed on your dashboard just after the airtime bucket.

How do I edit my profile?

1. Go to the top right icon on your app,
2. tap on update profile and
3. edit your profile to your preference.
MY ESM INTERFACE
  1. Dashboard: Balance of available resources
  2. Account management: Displays plan currently subscribed to and past services used. You can also add new service here.
  3. Voucher: Load airtime voucher pin.
  4. Mapha: For airtime sharing from one user to another.
  5. Pay Bills: You can pay for your contract using eMali or your bank card.
  6. Top Up eMali Account: You can top up your eMali account using your debit/credit bank card.
  7. Recharge history: History for last 6 months
  8. Payment history: History for last 6 months
  9. Logout: end session or change accounts

PLANS & BUNDLES

  • Data Plans
  • No Frills Plan
  • PrePaid Plans

PAY AS YOU GO

  • Prepaid Tarrifs

INTERNATIONAL

  • International Call Rates

EXTRAS

  • Mapha
  • Airtime Plus
  • Roaming

HELP & SUPPORT

  • Contact us
  • Speed Test
  • Fair Usage Policy
  • Privacy Policy
Eswatini Mobile Ltd

info@eswatinimobile.co.sz

P.O. Box 2150 Mbabane
2nd Floor, Sibekelo Building Mhlambanyatsi Rd, Mbabane

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